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Second BlackBerry outage hits Canada, U.S.

For the second time in less than a week, BlackBerry users were plagued by Internet and e-mail outages across Canada and the United States.

Officials with Research In Motion, the Waterloo, Ont., company that makes the popular devices, offered no estimate last night when service to users in North and South America would be fully restored.

“Some BlackBerry customers in the Americas are experiencing delays in message delivery,” said company spokeswoman Rachel Colley last night. “Technical teams are actively working to resolve the issue for those impacted. RIM apologizes for any inconvenience experienced by customers.”

There were no disruptions to the BlackBerry’s phone function.

Users reported a similar e-mail outage last Thursday, which was fixed by mid-afternoon. Research In Motion is still investigating the cause of that outage, officials said.

The same day, the company delivered its third-quarter results, to positive reviews. The financial results, which were in line with predictions, played up its outlook for the coming year. Research in Motion said sales for the next quarter should be between $3.3-billion and $3.5-billion, ahead of the roughly $3-billion analysts had been expecting.


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